We have compiled this list of FAQ (Frequently asked questions) for our customer’s convenience. However, if you have any further questions, please do not hesitate to contact us anytime.

Cashier FAQ - Deposits and Withdrawals, Table limits and security.

• How Do I make a deposit into my account?
• How long does it take to process my deposit?
• What is One ATM Cyber Processing and/or 1ATM.Com?
• How Do I withdraw my winnings?
• What is the “pending withdraws” screen?
• I had made a Withdraw but have changed my mind. How can I cancel a Withdraw request?
• How can I follow up financial transactions operations?
• How much can I deposit to My Hong Kong Online Casino balance?
• What is my Security Code and how do I get it?
• Is using my credit card at the Hong Kong Online Casino safe?

NETeller FAQ

• What is NETeller?
• How do I deposit, withdraw, and transfer funds?
• How do I become Certified?
• How do I verify my bank account?
• Why was my withdrawal declined?
• Why was my credit card declined?
• How do I change the personal information in my NETeller account?
• Why is my transfer to a merchant still pending?
• How do I make a NETeller Deposit?

CITADEL FAQ

• How Do I Make a Citadel (ACH) Deposit?

Games FAQ - Game features, rules and fairness.

• What kind of games does the Hong Kong Online Casino offer?
• How can I be sure that the games are fair?
• How does the outcome of the games being generated?
• How do I chat with other players?
• What are COMP points and how do I accumulate them ?
• What is a Multiplayer or Private group table?
• What happens if I am suddenly disconnected from the Internet while I play?
• What do I do if after placing a bet I suddenly change my mind? How do I remove it?
• Where can I find complete detailed instructions on the various games?
• How old do I have to be to play for real money?
• I am not sure what was the previous game round result. What do I do?
  

Technical FAQ - Software Download and installation.

• What do I have to do in order to play at the Hong Kong Online Casino?
• How long is the download process?
• What's the name of the downloaded setup program?
• Do I have to download every time I want to play?
• After downloading the software, what do I do next?
• What are the minimum system requirements?
• Can I use Hong Kong Online Casino with a Mac computer?
• How do I use Hong Kong Online Casino with AOL?
• What should I do if I receive a message “Account not found. Please verify your account information and try again."?
• What should I do if I can’t find the Hong Kong Online Casino icon on my desktop?